Support for the moments operators cannot leave unresolved.
Alerts, Square permissions, voice calls, billing, location routing — whatever's stuck, start here. The goal is to move from issue to next step quickly, with the right context attached.
support console
from operator issue to clear next step
target
one business day
privacy
no passwords
We do not need your Square password, and you should not send API tokens. Square authorization remains on Square hosted screens.
support lanes
Start with the workflow that is blocked.
Pick the lane that matches your issue. The right context up front means a faster, sharper reply.
Alerts, dashboard, customers, and transactions
Push alerts, top customers, transaction detail, dashboard metrics, low-stock views, manager PIN, or anything else inside the app.
ios.support
OAuth, scopes, and location routing
Square login, permission refreshes, 403s, selected locations, or webhook routing — anything where Sidekick and Square aren't talking.
square.scope
Agent calls, menu sync, and payment handoff
Voice ordering, transcripts, menu behavior, payment links, escalation paths, and anything else in the phone workflow.
voice.agent
Subscription, access, and account status
App Store subscriptions, plan access, TestFlight questions, account state, or owner access changes.
billing.route
Sync health, API behavior, and incidents
Background sync, Square API behavior, webhooks, or report freshness drifting from what you expect.
system.trace
before you write
Send the details that let support act quickly.
The most useful support note tells us what screen or workflow failed, which Square location was involved, and whether the issue is stopping live operations.
Intake
Your message gets routed by product area so alerts, Square access, voice, billing, and reporting do not land in the same generic bucket.
Context check
We look for the account, location scope, recent app state, and affected workflow before asking for anything sensitive.
Operator action
The response should tell you what to do next: relink Square, refresh locations, verify a threshold, or wait on a fix.
contact
Send the case to the Sidekick team.
Tell us which lane is affected and what you were doing when it broke. We respond in business hours, usually within a day.