Support for the moments operators cannot leave unresolved.
Use this page when alerts, Square permissions, voice calls, billing, or location routing need attention. The goal is to move from issue to next step quickly, with the right context attached.
support console
from operator issue to clear next step
target
one business day
privacy
no passwords
We do not need your Square password, and you should not send API tokens. Square authorization remains on Square hosted screens.
support lanes
Start with the workflow that is blocked.
Square Sidekick support is easier when the request starts with the affected operating lane instead of a generic message.
Alerts, dashboard, customers, and transactions
Use this lane for push alerts, top customers, transaction detail, dashboard metrics, low-stock views, manager PIN, or navigation issues.
ios.support
OAuth, scopes, and location routing
Use this when Square login, permission refresh, 403 responses, selected locations, or webhook routing need attention.
square.scope
Agent calls, menu sync, and payment handoff
Use this for voice ordering, transcripts, menu behavior, payment links, escalation paths, and phone workflow questions.
voice.agent
Subscription, access, and account status
Use this for App Store subscriptions, plan access, TestFlight questions, account state, or owner access changes.
billing.route
Sync health, API behavior, and incidents
Use this when background sync, Square API behavior, webhooks, or report freshness do not match what you expect.
system.trace
before you write
Send the details that let support act quickly.
The most useful support note tells us what screen or workflow failed, which Square location was involved, and whether the issue is stopping live operations.
Intake
Your message gets routed by product area so alerts, Square access, voice, billing, and reporting do not land in the same generic bucket.
Context check
We look for the account, location scope, recent app state, and affected workflow before asking for anything sensitive.
Operator action
The response should tell you what to do next: relink Square, refresh locations, verify a threshold, or wait on a fix.
contact
Send the case to the Sidekick team.
The same contact flow stays in place. The redesign adds better context around what to send and which operating lane is affected.